Terms of Purchase – Quimre

These Terms of Purchase (“Terms”) govern your purchase of luxury products—including Mongolian Cashmere, Italian Leather, Turkish Cotton, and Washable Silk items (“Products”)—from Quimre (“we,” “us,” or “our”) through our website (www.quimre.com). By placing an order with us, you (“you” or “Customer”) agree to be bound by these Terms, our Privacy Policy, and any other applicable policies posted on our website. Please read these Terms carefully before completing a purchase, as they outline your rights and our obligations for luxury product transactions.

1. Eligibility to Purchase

To place an order with Quimre, you must:

• Be at least 18 years old (or have the explicit consent of a parent/guardian if you are under 18, with the parent/guardian assuming liability for the order);
• Provide accurate, complete, and current information (e.g., full name, valid shipping address, contact details, payment information) during checkout;
• Use a valid payment method accepted by our platform (see Section 3);
• Reside in a country where we currently offer shipping (see Section 4 for eligible regions).

2. Order Placement and Confirmation

2.1 Order Submission: When you select Products, add them to your cart, and complete the checkout process, you submit an offer to purchase the selected items at the listed price (including applicable taxes, duties, and shipping fees). This offer is subject to our acceptance.

2.2 Order Acknowledgment: We will send a confirmation email (to the address you provide) acknowledging receipt of your order (“Order Acknowledgment”). This email is not a confirmation of acceptance— it only verifies that we have received your request.

2.3 Order Acceptance: We formally accept your order only after:

• Verifying the availability of the requested Products (especially for limited-quantity luxury items like handcrafted Italian Leather goods);
• Confirming the validity of your payment method;
• Sending a “Final Order Confirmation Email” (which includes your unique order number, Product details, total cost, and shipping information).

A binding contract between you and Quimre is formed only upon 发送 of the Final Order Confirmation Email.

2.4 Order Modifications/Cancellations:

• Before Final Confirmation: If you need to modify or cancel your order before receiving the Final Order Confirmation Email, contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee changes if we have already begun processing the order.
• After Final Confirmation: Once the Final Order Confirmation Email is sent, we cannot modify or cancel your order (except as permitted in Section 6: Returns & Refunds). This is because luxury Products like Mongolian Cashmere or Washable Silk are often prepared for shipping promptly to ensure freshness and quality.

2.5 Product Availability: We strive to maintain accurate stock levels for all Products, but occasional stockouts may occur (especially for artisanal Italian Leather items). If a Product is unavailable after we confirm your order, we will notify you via email within 2 business days, refund the full amount for the unavailable item (including any applicable shipping fees), and offer alternatives (e.g., a similar Mongolian Cashmere style) if available.

3. Pricing and Payment

3.1 Pricing: All Product prices listed on our website are in (insert currency e.g., USD/EUR) and include applicable sales tax (unless stated otherwise for international orders). Shipping fees are calculated at checkout based on your location and selected shipping method (see Section 4). We reserve the right to adjust prices at any time, but confirmed orders will be honored at the price listed at the time of checkout.

3.2 Payment Methods: We accept the following secure payment methods for luxury purchases:

• Major credit/debit cards (Visa, Mastercard, American Express, Discover);
• PayPal;
• Apple Pay/Google Pay (for mobile checkout).

You represent and warrant that the payment method you use is valid, and that you are authorized to use it (e.g., you are the cardholder or have the cardholder’s permission).

3.3 Payment Processing: Payments are processed securely through third-party payment processors (e.g., Stripe, PayPal) that comply with industry security standards (e.g., PCI DSS). We do not store full payment details—your financial information is encrypted and protected by our processors (see our Privacy Policy for more details).

3.4 Payment Issues: If your payment is declined, we will notify you via email. You must resolve the issue (e.g., updating payment details) within 48 hours of notification; otherwise, we may cancel your order without further notice.

4. Shipping and Delivery

4.1 Shipping Locations: We currently ship to the following regions (with plans to expand—contact us for updates):

• United States (all 50 states, including Alaska and Hawaii);
• Canada;
• Select European countries (United Kingdom, France, Germany, Italy, Spain, Netherlands);
• Australia.

We do not ship to PO boxes, APO/FPO addresses, or freight forwarders—please provide a physical residential or commercial address for delivery.

4.2 Shipping Methods and Times:

We prioritize the protection of our luxury Products during transit—each item is packaged with materials tailored to its fabric: padded dust bags for Mongolian Cashmere to prevent pilling, moisture-resistant sleeves for Washable Silk to avoid water damage, and rigid boxes for Italian Leather goods to prevent scratches. Below are our available shipping methods, with delivery timelines (estimates, excluding processing days, weekends, and holidays) and fees:

• Standard Luxury Shipping (U.S. Contiguous States):

Coverage: All 48 contiguous U.S. states (e.g., California, New York, Texas);

Estimated delivery time: 3–5 business days;

Shipping fee: \(8.99 (complimentary for orders totaling \)150 or more).

• Standard Luxury Shipping (Alaska, Hawaii):

Coverage: Alaska and Hawaii;

Estimated delivery time: 5–7 business days (longer due to regional transit logistics);

Shipping fee: \(12.99 (complimentary for orders totaling \)200 or more).

• Standard Luxury Shipping (Canada):

Coverage: All major Canadian provinces (Ontario, Quebec, British Columbia, Alberta, etc.);

Estimated delivery time: 7–10 business days (includes cross-border customs processing);

Shipping fee: \(15.99 (complimentary for orders totaling \)250 or more).

• Express Luxury Shipping (U.S. Contiguous States):

Coverage: All 48 contiguous U.S. states;

Estimated delivery time: 1–2 business days (with priority handling and delivery);

Shipping fee: \(19.99 (complimentary for orders totaling \)300 or more).

• Express Luxury Shipping (Canada):

Coverage: All major Canadian provinces;

Estimated delivery time: 3–5 business days (expedited customs clearance included);

Shipping fee: \(29.99 (complimentary for orders totaling \)400 or more).

• Processing Time Note: Regardless of the shipping method selected, all orders undergo a 1–2 business day processing period. This allows our team to complete a final quality check (e.g., verifying Turkish Cotton towel softness, inspecting Italian Leather stitching) and prepare the Product for secure transit. During peak seasons (e.g., holiday shopping, new collection launches), processing may extend to 2–3 business days—we will notify you via email if this applies to your order.

4.3 Shipping Confirmation and Tracking: Once your order ships, we will send a “Shipment Notification Email” with:

• A unique tracking number (from our carrier, e.g., UPS, DHL);
• A link to track your package in real time;
• Care notes for your specific Product (e.g., how to handle Italian Leather during delivery).

Risk of loss or damage to Products passes to you once the carrier confirms delivery to your shipping address.

4.4 Address Errors: If you provide an incorrect or incomplete shipping address, contact us at [email protected] within 24 hours of placing your order. We are not responsible for lost, delayed, or returned shipments due to address errors. If a package is returned to us, you may pay a re-shipping fee (equal to the original shipping cost) to have it resent, or request a refund (minus the original shipping fee).

5. Product Descriptions and Quality

5.1 Accuracy of Descriptions: We strive to provide detailed, accurate descriptions of our luxury Products—including fabric composition (e.g., 100% Mongolian Cashmere), care instructions (e.g., “Dry clean only for Italian Leather”), and color details. Product images are taken in natural light to reflect true colors, but slight variations may occur due to device display settings (e.g., smartphone vs. laptop screens).

5.2 Quality Assurance: Every Quimre Product undergoes a 3-point quality check before shipping:

• Fabric authenticity (e.g., verifying Mongolian Cashmere fiber density);
• Craftsmanship (e.g., checking Italian Leather stitching for durability);
• Condition (e.g., ensuring Turkish Cotton has no defects).

If you receive a Product that does not meet these standards, contact us immediately (see Section 6.4).

6. Returns and Refunds

Given the luxury nature of our Products, we have specific return guidelines to ensure quality for all customers:

6.1 Eligibility for Returns: You may return Products for a refund or exchange within 14 days of delivery, provided that:

• The Product is unused, unworn, and in its original condition (e.g., all tags attached, original packaging intact—including dust bags for Italian Leather items);
• The Product shows no signs of wear, damage, or alteration (e.g., no stains on Washable Silk, no scratches on Italian Leather);
• You have the Final Order Confirmation email and tracking number;
• The Product is not a final sale item (clearly marked on the Product page).

6.2 Return Process:

1. Email us at [email protected] with your order number, Product name, and reason for return (e.g., “Size too small for Mongolian Cashmere sweater”).
2. We will send a “Return Authorization (RA) Email” with:

• An RA number (required for processing);
• Our return address;
• Packaging instructions (e.g., “Use the original padded box for Turkish Cotton towels to prevent damage”).

3. Ship the Product back to us using a trackable, insured carrier (we recommend this for high-value items like Italian Leather). You are responsible for return shipping costs—unless the return is due to our error (e.g., wrong Product sent).

6.3 Refund Processing:

• We inspect returned Products within 3 business days of receipt. If approved, we issue a refund to your original payment method within 5–7 business days.
• Refunds include the full Product price, but not original shipping fees (unless the return is due to our error).
• For exchanges, we will ship the new Product once we confirm the returned item is eligible (exchanges are subject to stock availability).

6.4 Defective or Incorrect Products: If you receive a defective Product (e.g., faulty stitching on Mongolian Cashmere) or the wrong item (e.g., you ordered Italian Leather black, received brown), contact us within 7 days of delivery. Include photos of the issue and your order number—we will:

• Arrange free return shipping;
• Send a replacement (if in stock) at no cost; or
• Issue a full refund (including original shipping fees).

7. Limitation of Liability

To the maximum extent permitted by law:

• Quimre shall not be liable for indirect, incidental, or consequential damages (e.g., loss of use of a Product, inconvenience) arising from your purchase or use of our Products;
• Our total liability for any claim related to your order (e.g., defective Product) shall not exceed the total amount you paid for the affected Product;
• We shall not be liable for delays or failures due to circumstances beyond our control (e.g., natural disasters, carrier strikes, supply chain disruptions for Italian Leather).

8. Changes to These Terms

We may update these Terms of Purchase to reflect changes in business practices (e.g., adding new shipping regions) or legal requirements. When we do, we will revise the “Last Updated” date and post the new Terms on our website. Your continued use of our platform after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms or your order (e.g., return status for a Mongolian Cashmere item), contact us at:

Email: [email protected]

Website: www.quimre.com

We aim to resolve all inquiries within 3 business days.