Privacy Policy – Quimre

At Quimre (“we,” “us,” or “our”), we recognize that trust is as essential as the luxury of our Mongolian Cashmere, Italian Leather, Turkish Cotton, and Washable Silk products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.quimre.com), purchase our premium products, or interact with our services. By using our platform, you agree to the practices outlined below, which align with global privacy standards (e.g., GDPR, CCPA) to safeguard your data.

1. Information We Collect

We only gather personal information necessary to deliver a seamless luxury experience—no unnecessary data collection. The types of information we may collect include:

  • Personal Identification Information: Name, email address (e.g., [email protected] for communications), phone number, and billing address. You provide this when creating an account, placing an order for luxury items (e.g., an Italian Leather tote), subscribing to our fabric care newsletter, or reaching out for support.
  • Payment Information: Credit/debit card details, PayPal or digital wallet (Apple Pay/Google Pay) information. Critical Note: We do not store full payment details—this data is securely processed by third-party payment processors (e.g., Stripe) that adhere to PCI DSS standards, ensuring your financial information remains protected.
  • Order & Transaction Information: Details of your purchases (e.g., selected fabric type, product SKU, order date, shipping address, size preferences for Mongolian Cashmere sweaters). We use this to fulfill orders, track deliveries, process returns, and tailor future recommendations (e.g., suggesting complementary Turkish Cotton accessories based on past buys).
  • Website Usage Information: Non-personal data such as your IP address, browser type, device model, pages visited (e.g., time spent on the Italian Leather collection page), and click-through behavior. Collected via cookies and analytics tools (e.g., Google Analytics), this helps us optimize website functionality (e.g., improving fabric category navigation) and personalize your browsing experience.
  • Voluntary Information: Feedback on our products (e.g., “Mongolian Cashmere is softer than expected”), survey responses about fabric preferences, or notes on custom requests (e.g., “Monogram Italian Leather wallet”). This helps us refine our collection and enhance customer satisfaction.

2. How We Use Your Information

Your personal information is used for specific, legitimate purposes that align with our mission to deliver luxury fabrics and service:

  • Fulfilling Luxury Orders: Processing payments, arranging secure shipping (e.g., ensuring Italian Leather goods are packaged to avoid damage), and delivering your products to your specified address.
  • Communicating with You: Sending order confirmations, shipping updates (e.g., tracking for your Washable Silk scarf), and responses to your inquiries (via email, phone, or chat). We may also share curated content: fabric care tips (e.g., “How to store Italian Leather in humidity”), new collection alerts (e.g., “New Turkish Cotton towel sets”), or exclusive offers—you can opt out of marketing communications at any time (see Section 5).
  • Improving Our Services: Analyzing website usage and customer feedback to refine our fabric selections (e.g., expanding Washable Silk loungewear based on demand), enhance website usability (e.g., simplifying the checkout process for high-value orders), and resolve pain points (e.g., clarifying sizing guides for Italian Leather jackets).
  • Ensuring Security: Detecting and preventing fraud (e.g., verifying payment details for expensive Italian Leather orders), unauthorized access to your account, or illegal activities—protecting both you and our business.
  • Compliance: Meeting legal obligations, such as tax reporting for transactions, maintaining order records for warranty claims (e.g., Mongolian Cashmere quality guarantees), or responding to lawful requests from regulatory authorities.

3. Who We Share Your Information With

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted partners who assist us in delivering our services—and who agree to strict data protection rules:

  • Payment Processors: Companies like Stripe or PayPal, who handle payment transactions. They only receive the information needed to process payments (e.g., billing address, payment amount) and do not use your data for other purposes.
  • Shipping & Fulfillment Partners: Courier services (e.g., UPS, DHL) and warehouse providers. They need your shipping address to deliver your luxury products, and we ensure they follow data security protocols (e.g., encrypting address information).
  • Service Providers: Third-party tools for website analytics (Google Analytics), email marketing (Mailchimp), or customer support (Zendesk). These providers are bound by contracts to use your information only on our behalf and not to disclose it to others.
  • Fabric Sourcing Partners (Limited): In rare cases, if resolving an issue with a specific product (e.g., a defect in Italian Leather), we may share limited order details (e.g., product SKU, issue description) with our trusted fabric suppliers—never your full personal or payment information.
  • Legal Authorities: We disclose information only if required by law, court order, or to comply with government regulations (e.g., responding to a lawful subpoena). We also share data to protect our rights, property, or the safety of our customers or employees.

4. How We Protect Your Information

We implement industry-leading security measures to safeguard your personal information—critical for maintaining trust in our luxury brand:

  • Encryption: All data transmitted between your browser and our website is protected via SSL encryption (look for the “https://” and padlock icon in your address bar), ensuring information like your shipping address or inquiry details remains confidential.
  • Restricted Access: Only authorized Quimre staff (e.g., customer service representatives handling order inquiries, fabric experts reviewing feedback) can access your personal information—and only for legitimate business purposes.
  • Regular Security Audits: We conduct frequent audits of our website, systems, and third-party partners to identify and address potential vulnerabilities (e.g., updating cookie policies to align with new privacy laws).
  • Data Retention: We retain your personal information only as long as necessary—for example, order records are kept for 7 years for tax and warranty purposes, while browsing data (e.g., cookie information) is deleted after 12 months of inactivity.

While no online platform is 100% secure, we take every precaution to minimize risks. If a data breach affecting your information occurs, we will notify you promptly (as required by law) and take steps to mitigate harm.

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise these rights:

  • Access: Request a copy of the personal information we hold about you (e.g., your order history for Quimre products).
  • Correction: Update or correct inaccurate information (e.g., changing your shipping address in your account, fixing a misspelled name). You can edit most details directly in your account, or contact us for assistance.
  • Deletion: Request the deletion of your personal information, subject to legal obligations (e.g., we cannot delete order records required for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications by clicking the “Unsubscribe” link at the bottom of any promotional email, or email [email protected] to opt out of phone/chat marketing alerts.
  • Data Portability: Request your information in a structured, machine-readable format (e.g., exporting your order history to transfer to another service).

To exercise these rights, email us at [email protected] with your request—we will respond within 30 days (in compliance with global privacy laws) and provide updates as needed.

6. Cookies and Tracking Tools

Our website uses cookies (small text files stored on your device) to enhance your luxury shopping experience:

  • Necessary Cookies: Required for basic functionality (e.g., remembering items in your cart, keeping you logged into your account). These cannot be disabled, as they are essential for using the site.
  • Analytics Cookies: Help us understand how users interact with our site (e.g., which fabric categories are most popular). We use Google Analytics for this—you can opt out by installing the Google Analytics Opt-Out Browser Add-on.
  • Marketing Cookies: Used to personalize ads (e.g., showing you Italian Leather products if you previously browsed leather goods) or track the effectiveness of marketing campaigns. You can disable these in your browser settings.

You can manage cookie preferences via your browser (e.g., Chrome, Safari) by adjusting settings to block or delete cookies. Note that disabling certain cookies may affect website functionality (e.g., saving your cart items for later).

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the data immediately. Parents or guardians who believe their child has provided information to us may contact [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices (e.g., adding a new payment processor), legal requirements, or customer feedback. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., “How is my data used to recommend fabrics?”), please contact us at:

Email: [email protected]

Website: www.quimre.com

We are committed to addressing your inquiries promptly and resolving any privacy-related issues with the same care we put into our luxury fabrics.