Shipping Policy – Quimre

At Quimre, we treat every luxury product—from Mongolian Cashmere sweaters to Italian Leather bags—with the care it deserves, even during transit. This Shipping Policy outlines our delivery options, fees, timelines, and fabric-specific protection measures, so you know exactly how your premium pieces will reach you. By placing an order with us, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Locations

We currently deliver to regions where we can ensure luxury products are transported safely and efficiently:

  • United States: All 50 states, including Alaska and Hawaii (excludes U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands—contact us for future availability).
  • Canada: Major provinces (Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan; remote territories may have extended delivery times).
  • Select European Countries: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, and Sweden (we partner with DHL for secure cross-border transit of delicate fabrics).

If your location isn’t listed, email [email protected] to inquire about custom shipping arrangements for high-value items (e.g., Italian Leather accessories).

2. Order Processing Time

Before shipping, we take extra steps to prepare your luxury products—critical for preserving their quality:

  • Standard Processing: Most orders are processed within 1–2 business days (Monday–Friday, excluding holidays). This includes a final quality check (e.g., verifying Mongolian Cashmere fiber softness, inspecting Italian Leather stitching) and fabric-specific packaging.
  • Peak Season Processing: During busy periods (holiday shopping, new collection launches, or limited-edition Italian Leather drops), processing may extend to 2–3 business days. We’ll notify you via email if your order is affected, with a revised shipping estimate.

3. Shipping Methods, Fees, and Delivery Timelines

We offer shipping options tailored to luxury products, with extra protection for delicate fabrics. Delivery timelines are estimates (excluding processing days, weekends, and holidays):

  • Luxury Standard Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous states (e.g., California, New York, Texas).
  • Delivery Time: 3–5 business days.
  • Fees: \(8.99 (complimentary for orders over \)150—ideal for Turkish Cotton towels or Washable Silk scarves).
  • Protection: Padded envelopes for Cashmere/Washable Silk, rigid boxes for small Leather items (e.g., cardholders).
  • Luxury Standard Shipping (Alaska, Hawaii):
  • Coverage: Alaska and Hawaii.
  • Delivery Time: 5–7 business days (longer due to regional transit).
  • Fees: \(12.99 (complimentary for orders over \)200).
  • Protection: Insulated packaging for Cashmere to prevent temperature-related damage during long-haul transit.
  • Luxury Standard Shipping (Canada):
  • Coverage: Major provinces.
  • Delivery Time: 7–10 business days (includes customs clearance for international fabric regulations).
  • Fees: \(15.99 (complimentary for orders over \)250).
  • Protection: Moisture-resistant sleeves for Washable Silk, dust bags for Leather goods to avoid customs inspection damage.
  • Luxury Express Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous states.
  • Delivery Time: 1–2 business days (priority handling for time-sensitive orders, e.g., Italian Leather gifts).
  • Fees: \(19.99 (complimentary for orders over \)300).
  • Protection: Signature confirmation upon delivery, extra padding for fragile Cashmere or Silk items.
  • Luxury Express Shipping (Canada):
  • Coverage: Major provinces.
  • Delivery Time: 3–5 business days (expedited customs clearance).
  • Fees: \(29.99 (complimentary for orders over \)400).
  • Protection: Trackable, insured transit (up to $500 coverage) for high-value Leather or Cashmere pieces.

Note: We do not ship to PO boxes, APO/FPO addresses, or freight forwarders—please provide a physical residential or commercial address for secure delivery.

4. Fabric-Specific Packaging & Protection

Every Quimre product gets packaging designed for its material, to prevent damage during shipping:

  • Mongolian Cashmere: Wrapped in soft, anti-pilling dust bags, then placed in padded boxes to avoid stretching or snagging.
  • Italian Leather: Stored in breathable cotton dust bags, with tissue paper to maintain shape—rigid boxes with foam inserts for bags or wallets to prevent scratches.
  • Turkish Cotton: Folded neatly in acid-free tissue paper, then sealed in moisture-resistant bags to preserve softness.
  • Washable Silk: Encased in sheer, scratch-proof sleeves, with care cards 提醒 ing recipients to avoid sharp objects during unboxing.

5. Order Tracking & Delivery Confirmation

Once your order ships, we send a Shipment Notification Email to your registered address, including:

  • A unique tracking number (from carriers like UPS, DHL, or USPS);
  • A direct link to track real-time transit updates (e.g., “Out for Delivery” for your Italian Leather tote);
  • Fabric-specific unboxing tips (e.g., “Remove Cashmere from dust bag before wearing”).
  • Tracking Delays: Carriers may take 24–48 hours to update tracking info—if no updates appear after 3 days, email [email protected] with your order number.
  • Signature Confirmation: Orders over $200 (e.g., full Italian Leather sets, Mongolian Cashmere coats) require a signature upon delivery to prevent theft.

6. Address Changes & Corrections

To avoid delivery issues for luxury products:

  • Before Processing: If you need to update your address within 24 hours of ordering, email [email protected] with your order number and corrected address—we’ll adjust it if processing hasn’t started.
  • After Shipping: Once your order ships, we can’t modify the address. Contact the carrier directly (via the tracking link) to request a redirect (fees may apply).
  • Returned Orders: If a package is returned due to an incorrect address, we’ll notify you. You can pay a re-shipping fee (equal to the original cost) to resend, or request a refund (minus shipping fees).

7. Delivery Issues & Resolution

We resolve delivery problems quickly to protect your luxury investment:

  • Delayed Delivery: If your order exceeds the estimated timeline (e.g., Standard Shipping takes over 7 days for U.S. orders), we’ll investigate with the carrier and offer a 10% store credit or free shipping on your next order.
  • Lost Packages: If the carrier marks your order as “Lost,” we’ll either reship the product (if in stock) or issue a full refund—including shipping fees—within 3 business days.
  • Damaged Products: If your item arrives damaged (e.g., torn Cashmere, scratched Leather), take photos of the packaging and product, then email us within 48 hours. We’ll arrange a free return and send a replacement or full refund (per our Refund Policy).

8. International Shipping Notes

For orders outside the U.S.:

  • Customs & Duties: International orders may incur import fees (taxes, duties) imposed by your country—these are not included in your order total. Check with your local customs office for rates (e.g., EU duties on Italian Leather goods).
  • Customs Documentation: We include detailed fabric certificates (e.g., “100% Mongolian Cashmere” authenticity papers) to speed up clearance and avoid seizures.
  • Prohibited Items: Ensure your country allows import of luxury fabrics (e.g., some regions restrict animal-based fibers like Cashmere)—we’re not liable for items seized by customs.

9. Questions About Shipping

If you have questions (e.g., “When will my Turkish Cotton towels arrive?” “How is my Italian Leather bag protected?”), email [email protected]. Our team responds within 2 business days and can provide custom updates for high-value orders.

10. Changes to This Shipping Policy

We update this policy to reflect carrier changes or fabric-specific shipping needs (e.g., new packaging for Washable Silk). Revisions are marked with a new “Last Updated” date—continued use of our services means you accept the updated terms.